Diversity, Equity, and Inclusion (DEI) Initiative

Dear Friends,                                                                                               

     PCS has embarked on a Diversity, Equity, and Inclusion (DEI) initiative which is being led by James McKim, a recognized leader and speaker in the areas of organizational effectiveness, development, diversity, equity, and inclusivity.  He is the author of “The Diversity Factor: institutions and Society Igniting Superior Organizational Performance.”

The purpose of this project is to do a thorough analysis of our policies, procedures, and actions in regard to these essential principles and then to initiate changes that improve our functioning in these areas.  This DEI commitment includes all staff, Board members, clients, and community members engaged with this organization.

PCS formed a DEI Committee to provide leadership for this initiative.  The mission of this Committee is to strengthen the principles and practices of diversity, equity, and inclusion within the PCS organization, which is aligned with our current vision statement:  Working cooperatively with other agencies in the communities we serve, PCS strives for a world in which effective and compassionate mental health services are available, without barriers, to all who need them.

The objectives of this initiative are to: 1) build capacity and competency to lead and manage a diverse workforce;  2) create a work environment that ensures equal access to opportunities for professional growth and advancement;  3) develop cultural competence and responsiveness, as an organization, to maximize our effectiveness;  4) formulate recommendations for the development or modification of policies and practices that will positively impact diversity, inclusivity, and equity efforts;  5) create internal organizational learning opportunities for staff and Board members to facilitate personal understanding of inclusion and equity. 

The DEI Committee has composed a DEI plan, created a DEI Committee Charter, identified key stakeholders, and sponsored two webinars led by James McKim:   1)  “Diversity: good or Bad for this Agnecy?”  2)  “DEI:  Key Concepts.”  Additionally, the Committee created surveys that will be distributed to key stakeholder groups later this month.  Information from the questionnaires and personal interviews with representative people will be used to measure the agency’s current involvement in DEI and to make recommendations on how these principles can be better integrated into the work that we do.

We are excited about this initiative and the ways it will improve our work in these important areas.


Calvin Genzel, Ph.D.

Executive Director PCS

Good Samaritan Awards – Tuesday, Sept. 28, 2021

(A Virtual Event)

PCS has chosen its 25th class of “Good Samaritans,” those compassionate, active, and energetic women and men who “go above and beyond the call of duty” to help people in our local communities.  Here is a brief introduction of our next class of honorees.

Adele Boufford Baker has a passion for and deep commitment to making the Queen City of Manchester a kind, inclusive, generous, and caring community.  A proud second generation French-American, Adele has been an active member of the Queen City Rotary for over 23 years.  Additionally, she has served on a variety of Boards, including those of the Catholic Medical Center, the Make-a-Wish Foundation, the Manchester City Library, the Manchester Community Music School, and the Palace Theater.  Currently she is a member of the Board of CASA (Court Appointed Special Advocates)

Peter Janelle has dedicated his life to helping others and giving back to local communities and the state of New Hampshire.  Committed to helping those who suffer from mental illness, Peter served in a variety of positions at the Mental Health Center of Greater Manchester before becoming the Executive Director (1999-2015).  In 2016 Peter came out of retirement to lead an initiative sponsored by the Network4Health to decrease the stigma around mental health and to improve the integrated care of persons with Medicaid.

Arnold Mukwanga Mikolo is a leader in the field of welcoming, supporting and integrating immigrants into local communities.  Known for his compassionate wisdom, he also partners with local social service agencies to promote social justice and fair practices.  Fluent in six languages, Arnold is the co-chair of Welcoming Manchester.  Additionally, he works as a Community Environmental Justice Advocate at the Conservation Law Foundation and he owns a small language business called Excel Connect Language Services.  He is a member of the Advisory Board for the Greater Manchester YMCA, the Manchester NAACP, and the Manchester Mayor’s Multicultural Advisory Council.

Sara Bee, a New Hampshire native, brings enthusiasm, a positive attitude, and tremendous energy to all of her many commitments.  Sara is a member of the Greater Manchester Chamber of Commerce Leadership Class of 2020 and the Queen City Rotary Club.  She volunteers for NH Businesses for Social Responsibility, the NH Tech Alliance and Women in Sales NH.  Committed to the development of young people, Sara serves on the Board of Directors of the Manchester Police Athletic League (MPAL) and Mill Falls Charter School and volunteers as the girls’ lacrosse coach with the Manchester Boys & Girls Club.

The investment of our sponsors in the mission of PCS provides the foundation for the clinical, consultative, and educational services that we provide.  We are very grateful for those organizations, businesses, and individuals who are sponsoring this year’s Good Samaritan Awards Banquet. To see the full list of these sponsors please click here.

We will honor this class of Good Samaritans on Tuesday, Sept. 28th, 2021 from 5-8 PM in a virtual event.  To secure a seat to this virtual event, please contact Liz Mailhot at (603) 627-2702, ext. 137 or emailhot@pcs-nh.org.

Welcoming our Newest Board Member – German Ortiz

Dear friends of PCS,

I am happy to announce that German Ortiz has joined the Board of Directors at Pastoral Counseling Services (PCS).  Nominated by Board member Eleanor Dahar, German immigrated from Columbia to the United States in 1989.  He has worked in various fields, including law, real estate, and family mediation.  In 2006 he started his own business, the Latino Granite Group, LLC, which provides practical services, including tax preparation, immigration education, language interpretation, and document translation primarily to people in the Latino community.  Committed to the health and wellbeing of the community, German has served on the Board of Directors of the Catholic Medical Center (CMC) and Catholic Charities.  Additionally, he currently serves on the Board of Directors for Southern New Hampshire Services (SNHS).  German and his wife are the parents of two children and live in Bedford, NH.  We are grateful for the energy, enthusiasm, and expertise that German brings to our Board!

Calvin Genzel, Ph.D.

Executive Director

Solihten – Accreditation Announcement

The Solihten Institute, a national organization that provides education, consultation, and accreditation to counseling centers, awarded PCS with full accreditation in January, 2020.  The Solihten Institute promotes an understanding of counseling that emphasizes the inter-relatedness of mind, body, spirit, and community.

 According to Robert Johnson, LCSW, the President/CEO of the Solihten Institute, “Accreditation is a major accomplishment and demonstrates a center’s commitment to excellence.”  He continues, “The accreditation process indicates that a counseling center offers professional services within a framework of quality organizational, administrative, and financial practices.”  I am very grateful for the many people who diligently and thoughtfully prepared the materials that led to this important achievement.

Due to the staff’s passionate commitment to the mission of PCS, we continue to provide compassionate and effective counseling through teletherapy during this pandemic.  Teletherapy, which uses video platforms and telephonic services, enables us to reach out to children, adolescents, adults, families and groups during this challenging time.  In anticipation of an eventual return to in-person counseling (when it is safe to do so), we recently re-painted five of our offices, including the beautiful waiting room.  We are also in the process of updating our website.

Thank you for your ongoing support of the work of PCS.  If we can be of help to you, please call us at (603) 627-2702.